Caring for The Floral Keep's Flowers
Frequently Asked Questions
Taking proper care of your preserved flowers by following the four steps found on our care instructions will ensure a long shelf life for your bouquet or arrangement, up to 2 years.
Some of our flowers and grasses will gradually lose colour, but will bring in a new aesthetic for your bouquet or arrangement.
Our flowers and grasses are picked specifically for the fact that their colours won’t fade quickly. Some more durable species can even last up to 5 years and more.
We offer islandwide delivery for an additional $10, excluding the normally restricted zones in Singapore. Places that requires entry fees can be delivered to but, do drop us a call before placing your order so that we can advise on the additional charge.
Alternatively, we also offer self-pickup from our address but do take note that we currently do not cater to walk-ins and prior bookings for collection should be arranged with us when placing your order.
We operate everyday from 12pm to 10pm. Our delivery window starts from 10am for orders placed the previous day and ends at 8pm. However, you can pick up your order from us at anytime during our operating hours and on special cases, we do allow for midnight pick ups.
We accept credit/debit card payments, PayNow, Shopback and Atome.
We always try our best to replicate ready made designs and put them out of stock the moment even one element in the design is not available to us. The Floral Keep ensures quality and consistency.
For custom designs, each bouquet is unique, and different, so when you place an order with us for any bouquet or arrangement, you will have the option to choose its colours. From here, we take the reigns and craft you a timeless bouquet.
You can contact us directly at +65 85242423 to place an order. Alternatively, you can send us an enquiry via our contact page or drop us an email at email@example.com. From there, we will assist you in your ordering process.
We are happy to answer any pending queries you may have. You may reach us by clicking on the chat function located on the bottom right of every page. You may also direct all questions via Whatsapp to +65 85242423 for a prompt response.
Reach out to us and we will glady recommend you designs or custom designs for your recipient. So far, we haven’t had anyone tell us that their recipient did not like our flowers! (Even the angry ones on forgotten anniversaries 🤣)
If your recipient is not around when our delivery drivers are at the location, it will be given to their family member for home deliveries or colleagues for office deliveries.
For home deliveries, if there is no one around, we will leave your order at their doorstep. So it is important to let us know when is the best timing to make deliveries. Before we leave the order, we will try our best to reach both the recipient and you to get instructions on where to put the order or what to do with it. If we are not able to reach either persons, we will leave it at the doorstep. We are not liable for any damage or theft of your order if we are not able to securely deliver it to someone or leave it at a secure location.
For office deliveries, if there is no one around or if we are stopped by security for deliveries, we will send the order back to us and redelivery can be arranged. The cost of redelivery is $25. Should you wish to pick up your order instead of opt for redelivery, there will still be a $15 charge to you for the send back fee.
Another instance of a send back would be during rain & heavy rain for home deliveries, especially landed properties or apartments with splash damage potential. We will not leave your order at the doorstep under these circumstances and will request the driver to send it back to us.
Do note that we will always try our best to reach your recipient and yourself, but if we are not able to do so after 15mins of the driver being at the location, it is up to The Floral Keep’s discretion on what to do with the order.
We do not offer refunds for your order if delivery is bounced back to us.
Some customers request for pictures of their order once we are done with designing it, and we are happy to provide them with photos and videos.
However, it is up to The Floral Keep’s discretion to change the design if requested by the customer. Do note that once wrapped, we are not able to change the design much and can only do so on a case by case basis. Any customisations that you require MUST be brought up to us before or upon placing your order.
Major changes to the design (changes that requires unwrapping, untying, rearranging) can still be done but at a fee starting from $10. The delivery and pick up will also be delayed by up to 2 hours.
Do note that once your bouquet is on route to its destination, no change request can be fufilled.
We process refunds on a case-by-case basis. However, if you had mistakenly placed an order or changed your mind, we will issue you a refund without any questions if you raise your concern to us within 30 mins of placing your order. You may contact us directly on Whatsapp +65 85242423.
We do not process refunds for orders that are already on its way to you.
For other enquiries about refunds, please drop us a message on Whatsapp +65 85242423.
Unlike its fresh counterparts, caring for preserved flowers requires minimal effort. We want you to experience the most with your purchase of our preserved flowers. In order to ensure they last you for years, take proper care by following these steps accordingly.
- Do not expose it to moisture
Have we mentioned yet that these flowers don’t require water? Yes, you read that right. Keep your flowers away from moisture or liquids to extend its shelf life.
- Keep away from heat and sunlight
Direct sunlight or exposed heat will change the colours of the preserved flowers, much like fresh flowers. To avoid this, make sure your blooms are kept away from the sun and heat.
- Don’t drop them!
Flowers do get softer over time, especially after a year of going through the different humidities of Singapore. As preserved flowers are derived from fresh flowers, they can also be slightly fragile, so, try not to drop them as it may alter the shape of the flowers. But fret not, even if that happens, it can easily be rectified by slowly bending it back into shape.
- Give it a nice spot to be admired
Ideally, your preserved flowers should be placed in a well ventilated room. In the event that it does get slightly dusty, remember not to use moisture on them. Instead, gently use a soft microfibre duster! Alternatively, if you own an air gun, that is The Floral Keep’s approved method.